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Privacy policy

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Privacy Policy for SUUQ platform

Effective Date: July 2026 Last Updated: July 2026

This Privacy Policy explains how we collect, use, store, and protect information across our User App, Delivery App, and Vendor App. By using our services, you agree to the practices described below.

1. Information We Collect

📱 User App

  • Account Data: Name, phone number, email, delivery address, password.

  • Order Data: Items purchased, vendors selected, order history, preferences.

  • Payment Data: Billing details, transaction records (processed via secure gateways).

  • Device Data: IP address, device type, operating system, app version, crash logs.

  • Location Data: GPS for delivery and order tracking.

  • Communication Data: Messages, feedback, reviews, and support requests.

🚚 Delivery App

  • Driver Profile: Name, phone number, email, vehicle details, license info.

  • Delivery Data: Assigned orders, pickup/drop‑off addresses, delivery status.

  • Location Data: Real‑time GPS tracking for route optimization and proof of delivery.

  • Performance Data: Ratings, feedback, delivery times, and earnings.

🏪 Vendor App

  • Vendor Account Data: Store name, contact details, business license, tax info.

  • Product Data: Menus, product listings, images, prices, promotions.

  • Transaction Data: Orders received, sales history, payouts.

  • Communication Data: Messages with users, delivery partners, and support.

2. How We Use Information

  • Users: To process orders, provide secure payments, personalize experience, and send notifications.

  • Delivery Partners: To assign deliveries, optimize routes, calculate earnings, and ensure safety.

  • Vendors: To manage listings, process orders, track performance, and receive payouts.

  • Platform: To improve services, prevent fraud, and comply with legal obligations.

3. Sharing of Information

  • Vendors: Receive order details necessary to fulfill purchases.

  • Delivery Partners: Receive customer contact and address details for delivery.

  • Service Providers: Payment processors, hosting providers, analytics tools.

  • Legal Authorities: When required by law or to protect rights, safety, and property.

We never sell personal data to third parties.

4. Data Security

  • Encryption of sensitive data.

  • Secure servers and firewalls.

  • Access controls and authentication.

  • Regular monitoring and audits.

5. Data Retention

  • User data retained while account is active.

  • Delivery and vendor records kept for legal/accounting purposes.

  • Deletion requests honored upon account closure.

6. Rights of Users, Delivery Partners, and Vendors

  • Access, update, or delete personal information.

  • Opt‑out of marketing communications.

  • Request a copy of stored data.

  • Withdraw consent for location tracking.

7. Cookies & Tracking

  • Used to improve app functionality, personalize offers, and analyze performance.

  • Can be disabled in device settings, though some features may be limited.

8. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from minors.

9. International Data Transfers

Data may be processed in other countries where we operate. Adequate safeguards are applied to protect your information.

10. Responsibilities

  • Users: Provide accurate information and protect account credentials.

  • Delivery Partners: Use customer data only for completing deliveries.

  • Vendors: Ensure accuracy of product listings and comply with data protection laws.

11. Changes to Policy

We may update this Privacy Policy from time to time. Updates will be posted in the app and on our website with a revised effective date.

12. Contact Us

For questions or requests regarding this Privacy Policy: 📧 Email: support@suuq964.com 📞 Phone: +964‑770‑400‑7774 🏢 Address: HQ, Erbil, Iraq