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Refund Policy

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SUUQ — Refund Policy

Last Updated: August 2026

At SUUQ, we want you to be satisfied with every order. This Refund Policy explains when and how refunds are issued.

1. Eligibility for Refunds

You may be eligible for a refund if:

  • The item received is damaged, defective, or significantly different from what was ordered
  • Your order is missing one or more items
  • Your order was not delivered within a reasonable time and the Vendor or Delivery Partner is unable to fulfill it
  • The Vendor cancels your order after payment has been processed

2. Non-Refundable Situations

Refunds are generally not provided for:

  • Change of mind after the order has been prepared or dispatched
  • Orders correctly delivered as described, where the User simply no longer wants the item
  • Perishable items (fresh food, groceries) reported after a reasonable inspection window has passed
  • Delays caused by incorrect delivery information provided by the User

3. How to Request a Refund

  • Report the issue through the SUUQ app's order support/help section within 24 hours of delivery.
  • Include a description of the issue and, where applicable, photos of the item received.
  • Our support team will review the request and may contact you or the Vendor for more information.

4. Refund Method

  • Approved refunds are issued to the original payment method used at checkout.
  • For cash-on-delivery orders, refunds will be issued as SUUQ wallet credit or via bank/payment transfer, as arranged with support.
  • Refund processing may take 3–7 business days depending on the payment method and provider.

5. Partial Refunds

If only part of your order is affected (e.g., one missing or damaged item), SUUQ may issue a partial refund covering only the affected item(s) rather than the full order value.

6. Vendor Responsibility

Vendors are responsible for the quality and accuracy of the products they list. SUUQ mediates refund disputes between Users and Vendors but does not guarantee approval of every request; each case is reviewed on its merits.

7. Changes to This Policy

We may update this Refund Policy from time to time. Continued use of SUUQ after changes are posted constitutes acceptance of the updated policy.

8. Contact Us

For refund requests or questions:

  • 🌐 Website: suuq964.com
  • 📍 Erbil, Iraq